FAQ'S

Frequently Asked Questions

What is a solar inverter?

A hybrid solar inverter is a device that combines the functions of a solar inverter and a battery inverter into one unit. It can convert the DC electricity produced by solar panels into AC electricity for home use and manage energy storage by charging and discharging batteries.

How does a solar inverter work?

A hybrid solar inverter converts solar energy into usable AC power while simultaneously managing the charging and discharging of batteries. It can prioritize solar power for immediate use, store excess energy in batteries, and draw power from batteries or the grid when solar production is low.

What are the benefits of using a solar inverter?

Benefits include increased energy self-sufficiency, the ability to store excess solar energy for use during outages or at night, improved energy management, and potential cost savings on electricity bills by optimizing the use of solar power and stored energy.

Can a solar inverter be used with any solar panel system?

Generally, hybrid solar inverters are compatible with most solar panel systems. However, it’s important to ensure that the inverter’s specifications match the size and type of your solar array. Consulting with a professional installer can help ensure compatibility.

What size solar inverter do I need?

The size of the hybrid solar inverter depends on your solar panel system’s capacity and your energy needs. It should be sized to handle the maximum output of your solar panels and the storage capacity of your batteries. A professional installer can help determine the appropriate size.

Can I add batteries to an existing solar panel system with a inverter?

Yes, you can add batteries to an existing solar panel system by installing a hybrid inverter. The inverter will manage the charging and discharging of the batteries and integrate them into your solar energy system.

What types of batteries are compatible with solar inverters?

: Hybrid solar inverters are typically compatible with various types of batteries, including lead-acid and lithium-ion batteries. Check the inverter’s specifications to ensure compatibility with the specific battery type you plan to use.

Do solar inverters require special maintenance?

Hybrid solar inverters generally require minimal maintenance. It’s important to keep the inverter clean, check connections periodically, and ensure proper ventilation. Regular professional inspections can help ensure optimal performance and longevity.

How long do solar inverters last?

The lifespan of a hybrid solar inverter is typically between 5 to 10 years, depending on usage, maintenance, and environmental conditions. Some manufacturers offer extended warranties that can provide additional peace of mind

Will a solar inverter work during a power outage?

Yes, if your hybrid solar inverter is paired with a battery storage system, it can provide power during a grid outage by drawing from the stored energy in the batteries. However, this depends on the inverter’s specific features and the capacity of your battery storage.

Are there any incentives or rebates for installing a solar inverter?

: In many regions, there are incentives, tax credits, or rebates available for installing solar power systems, including hybrid solar inverters and battery storage. Check with local government programs or speak with a solar installer to find out what incentives are available in your area.

How do I monitor the performance of a solar inverter?

Many hybrid solar inverters come with monitoring systems that allow you to track performance through a smartphone app, web portal, or dedicated display. This can help you keep an eye on solar production, battery status, and overall system efficiency.

What happens if the inverter fails?

If a hybrid inverter fails, it can affect your solar energy production and battery management. Inverters typically have built-in protections and error reporting. If you experience issues, it’s important to contact a professional technician for diagnosis and repair

Can a solar inverter help me save money on my electricity bill?

Yes, a hybrid solar inverter can help reduce electricity bills by optimizing the use of solar power and stored energy, minimizing reliance on grid power, and potentially allowing you to take advantage of time-of-use electricity rates or demand charges.

How can I contact your technical support department?

You can contact our technical support department through our customer service hotline at 0370 0071386 and 0370 0071385, or through our online chat service on WhatsApp. Our team is available to assist you with any technical issues or inquiries.

What should I do if my solar inverter is not working properly?

If your hybrid solar inverter is not functioning correctly, first check the inverter’s display panel for error messages or indicators. Ensure that all connections are secure and that there are no visible issues. If the problem persists, contact our technical support department for further assistance.

Where are your service centres located in Pakistan?

We have service centers in various cities across Pakistan, including Lahore, Faisalabad, Multan, Rahimyarkhan, Rawalpindi, Banu and Peshawar. For a complete list of locations and contact details, please visit our website or contact our customer service hotline.

How can I schedule a service appointment for my solar inverter?

To schedule a service appointment, please contact our customer service hotline or use the service request form available on our website. Provide details about the issue you are experiencing, and we will arrange for a technician to visit your location at a convenient time.

What is covered under the warranty for solar inverters?

The warranty typically covers defects in materials and workmanship. It may include repairs or replacement of faulty components. Please refer to your specific warranty terms for details, including coverage duration and any conditions that apply. For warranty claims or questions, contact our customer support.

What information do I need to provide when contacting technical support?

When contacting technical support, please provide your inverter’s model number, serial number, a description of the issue, and any error messages displayed. This information helps our team diagnose and address your problem more efficiently

Do you offer remote troubleshooting for technical issues?

Yes, we offer remote troubleshooting services for certain issues. Our technical support team may be able to assist you via phone or online tools to diagnose and resolve problems without needing an on-site visit.

What should I do if I experience an issue after regular business hours?

If you encounter an issue outside of regular business hours, please leave a detailed message with our customer service hotline or email us, and we will get back to you as soon as possible during the next business day.

Can I get technical support if I am located in a remote area?

Yes, we strive to provide technical support to all our customers, including those in remote areas. We may offer remote assistance based on the location and nature of the issue.

How do I find out the status of a service request?

You can check the status of your service request by contacting our customer service hotline. We will also provide updates via email or phone as progress is made.

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